Privacy policy

Last updated: 18 May 2026

This Privacy Policy explains how Libe Clothing ("Libe", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit libeclothing.com, place an order with us, or otherwise interact with our brand. It also explains your rights and how to exercise them.

We've written this in plain language wherever we can. If anything is unclear, contact us at info@libeclothing.com.

Who We Are

Libe Clothing is the controller of the personal information described in this Policy. We are based in the Province of Quebec, Canada.

For any privacy-related question or request, contact us at info@libeclothing.com.

Information We Collect

We collect the following categories of personal information:

Account and order information — name, email address, shipping and billing address, phone number, order history, and payment details (handled by our payment processors; we do not store full card numbers).
Communications — emails, contact-form messages, customer-service correspondence, and reviews you submit.
Browsing and device data — IP address, browser type, device type, pages viewed, referring URL, and similar information collected automatically through cookies and similar technologies.
Marketing preferences — your subscription status, opt-ins, and engagement with our emails.

How We Collect It

We collect personal information:

Directly from you when you create an account, place an order, sign up for our newsletter, contact us, or post a review.
Automatically through cookies, pixels, and similar technologies when you visit our site (see the Cookies section below).
From third parties such as our payment processors, shipping carriers, analytics and advertising partners, and social-media platforms when you interact with our content there.

How We Use Your Information

We use your personal information for the following purposes, relying on the lawful bases noted in brackets (relevant to visitors in the EEA, UK, and other regions with similar laws):

To process and deliver your orders, manage returns, and provide customer service [contract].
To send transactional messages such as order confirmations, shipping updates, and account notifications [contract].
To send marketing emails about products, drops, and stories — only if you've opted in [consent].
To operate, secure, and improve our site, prevent fraud, and analyze how customers use our store [legitimate interests].
To personalize content and advertising on our site and on third-party platforms [consent, where required].
To comply with tax, accounting, consumer-protection, and other legal obligations [legal obligation].

You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, and only to the extent they need to perform their function:

E-commerce platform and hosting providers.
Payment processors and fraud-prevention services.
Shipping carriers and customs/duty calculation services.
Email and SMS marketing platforms.
Analytics and advertising partners.
Customer-service and review-management tools.
Professional advisors (accountants, lawyers) and regulators where required by law.

We require these providers to handle your information in line with this Policy and applicable law. We may also disclose information if required by law, court order, or to protect our rights and the safety of our customers.

Cookies and Tracking

We use cookies and similar technologies (such as pixels and local storage) to make our site work, remember your preferences, measure performance, and personalize the marketing you see.

We use four broad categories:

Strictly necessary — required for the site and checkout to function. Always on.
Functional — remember your preferences (language, region, recent views).
Analytics — help us understand how customers use the site so we can improve it.
Marketing — used to personalize ads on third-party platforms.

Where required by law, we ask for your consent through our cookie banner before placing non-essential cookies. You can withdraw or change your preferences at any time by clearing your browser cookies or using your browser's privacy controls.

International Data Transfers

We are based in Canada, and many of our service providers operate in Canada, the United States, and the European Union. When we transfer your information outside your region, we rely on legally recognized safeguards — such as the European Commission's adequacy decision for Canada (commercial organizations), the UK adequacy regulations, or Standard Contractual Clauses with our service providers — to ensure your information continues to be protected.

How Long We Keep It

We keep your personal information only as long as needed for the purposes described in this Policy, including to comply with our legal, accounting, and tax obligations.

Order and transaction records: typically retained for the period required by applicable tax and consumer-protection law (commonly six to ten years).
Account information: retained while your account is active; you can ask us to delete it at any time.
Marketing data: retained until you unsubscribe or withdraw consent.
Customer-service correspondence: retained for a reasonable period after the issue is resolved.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Access / Know — request a copy of the information we hold about you and the categories of recipients with whom we share it.
Rectification / Correction — ask us to correct inaccurate or incomplete information.
Erasure / Deletion — ask us to delete your information, subject to legal retention requirements.
Restriction — ask us to limit how we use your information in certain cases.
Portability — receive your information in a structured, machine-readable format and transfer it to another provider.
Objection — object to processing based on legitimate interests, and to direct-marketing processing at any time.
Withdraw consent — where we rely on consent, you can withdraw it at any time.
Opt out of "sale" or "sharing" — California and certain other US-state residents have the right to opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising. We do not sell your personal information for money. Where we use advertising cookies that may qualify as "sharing" under California's CPRA, you can opt out at any time through our cookie banner or your browser's Global Privacy Control signal.
Non-discrimination — we won't deny service, charge different prices, or provide a different level of quality because you exercised your privacy rights.
Lodge a complaint — with your local privacy regulator. In Quebec, the Commission d'accès à l'information. In the rest of Canada, the Office of the Privacy Commissioner of Canada (OPC). In the UK, the Information Commissioner's Office (ICO). In the EU/EEA, the supervisory authority in your country of residence. In California, the California Privacy Protection Agency (CPPA).

To exercise any of these rights, email us at info@libeclothing.com. We may ask you to verify your identity (and, if you're using an authorized agent, proof of their authority) before acting on your request, and we'll respond within the timeframe required by the law that applies to you.

Marketing Communications

We only send marketing emails to people who have asked to receive them. You can unsubscribe at any time by clicking the link at the bottom of any of our emails, or by emailing us. Unsubscribing from marketing won't stop transactional messages such as order confirmations.

Children's Privacy

Our site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we'll delete it.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Third-Party Links

Our site may link to third-party websites and services that we don't operate. We aren't responsible for their content or privacy practices and recommend you read their policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. If we make material changes, we'll let you know through our site or by email where appropriate.

Contact Us

Questions about this Policy? Email us at info@libeclothing.com.